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PROJECT TOPIC AND MATERIAL ON THE EFFECT OF AUTOMATED TELLER MACHINE (ATM) ON BANK SERVICE DELIVERY (A CASE STUDY OF UBA BRANCH NASARAWA, NASARAWA STATE)
The Project File Details
- Name: The Effect Of Automated Teller Machine (ATM) On Bank Service Delivery (A Case Study Of Uba Branch Nasarawa, Nasarawa State)
- Type: PDF and MS Word (DOC)
- Size: [70 KB]
- Length:  Pages
This study was carried out to examine the effect of automated teller machine (ATM) on bank service delivery with a particular reference to UBA branch Nasarawa, Nasarawa State. To achieve this objective, ten research questions and two research hypotheses were formulated to guide this study. The data collected were analyzed using simple percentages and tables to analyze research questions and Chi-square statistical tool was used for testing of research hypotheses. A structured questionnaire was used as the major instrument for data collection from the staff of UBA Nasarawa branch, Nasarawa State. After the careful analysis of the data, the following findings were revealed that; there is a significant relationship between the use of ATM and customer satisfaction and there is a significant relationship between external banking operations and ATM usage. The study was concluded with some recommendations that banking managers and government should properly adopt strategy that will encourage businessmen and general public in using automated teller machine which will improve effectiveness and efficient of the banking sector.